Analytics and optimization
By Dan Castiel 4 articles
Explore Analytics and turn findings into improvementsRead the current dashboard and specialized Analytics views, then convert evidence into targeted Agent changes.Use Analytics to improve conversationsCombine dashboard metrics, specialized views, conversation evidence, testing, and follow-up measurement into one review loop.Understand Humind Analytics metrics and attributionInterpret Humind metrics with the correct period, scope, and customer journey context Follow a safe workflow, verify the customer-facing result, and isolate common problems.Choose reporting periods and check data freshnessSelect comparable reporting windows and avoid acting on incomplete or differently scoped data Follow a safe workflow, verify the customer-facing result, and isolate common problems.