Helpdesk administration
By Dan Castiel 5 articles
Create a Helpdesk and choose its addressCreate a new Helpdesk draft with the correct company identity and stable Humind address Follow a safe workflow, verify the customer-facing result, and isolate common problems.Choose all public or selected Helpdesk contentChoose whether a Helpdesk follows all eligible public articles or an explicit folder and article selection Follow a safe workflow, verify the customer-facing result, and isolate common problems.Configure Helpdesk branding, navigation, and supportGive a Helpdesk an accessible brand treatment, useful links, and an accurate support destination Follow a safe workflow, verify the customer-facing result, and isolate common problems.Configure Helpdesk languages and translationsExpose only Helpdesk locales whose customer-facing content is ready and maintainable Follow a safe workflow, verify the customer-facing result, and isolate common problems.Publish, republish, and unpublish a HelpdeskPublish one coherent immutable Helpdesk version and use republish or unpublish deliberately Follow a safe workflow, verify the customer-facing result, and isolate common problems.