Troubleshooting and reference
By Dan Castiel 3 articles
Troubleshoot changes that do not appear in the HelpdeskTrace a missing Helpdesk change through Knowledge eligibility, selection, language, saving, and publication Follow a safe workflow, verify the customer-facing result, and isolate common problems.Troubleshoot a missing page, answer, or product in HumindIdentify whether a missing result belongs to permissions, Knowledge, catalog, Agent configuration, deployment, or Helpdesk publication Follow a safe workflow, verify the customer-facing result, and isolate common problems.Troubleshoot a missing page or permissionDistinguish an unavailable feature from a route hidden by company role or section permission Follow a safe workflow, verify the customer-facing result, and isolate common problems.